General information

FENCH provides lithium battery solutions, home energy storage products, battery systems, DIY battery kits and related accessories.

We reserve the right to:

• Update product information.
• Modify prices.
• Change product availability.
• Correct errors or inaccurate information.

Updates will not affect orders that have already been confirmed.

Product information

We make every effort to ensure that product descriptions, images, specifications and technical information are accurate.

Slight differences may occur due to product improvements, manufacturing updates or screen display differences.

Customers are responsible for confirming product compatibility, voltage requirements, capacity requirements and installation conditions before purchase.

Orders and payment

By placing an order on our website, you agree that:

• All information provided is accurate and complete.
• You are authorized to use the selected payment method.
• You accept the product specifications and purchase conditions.

Orders are considered confirmed only after payment verification.

Fench Power reserves the right to cancel orders caused by:

• Payment issues.
• Incorrect pricing information.
• Inventory problems.
• Suspected fraudulent activity.

Pricing and availability

Product prices may change without prior notice. We reserve the right to correct pricing errors caused by technical issues, system errors or incorrect product information.

If a pricing error affects your order, we will contact you before processing shipment.

Shipping and delivery

Orders are normally processed within 1–3 business days after payment confirmation or approval of agreed account terms.

Shipping fees are calculated manually according to the destination postcode, complete delivery address, order quantity, total weight, package dimensions and selected warehouse.

Delivery times may vary because of customs clearance, carrier delays, public holidays and international shipping regulations.

Lithium batteries are regulated goods and must be transported according to applicable requirements, including IATA, IMDG and ADR regulations.

Returns, refunds and replacement

Our return and refund policies are designed to provide fair protection for both customers and Fench Power.

Customers may request a return, replacement or refund according to our Return & Refund Policy and Warranty Policy.

Returns must meet the following requirements:

• The product must be unused unless the issue is confirmed as a manufacturing defect.
• The product must be returned in its original packaging.
• The customer must obtain authorization before returning any product.

For confirmed manufacturing defects, Fench Power may provide replacement solutions or prepaid return shipping depending on the circumstances.

Warranty coverage

Fench Power provides limited warranty coverage for eligible products. Warranty coverage applies only to defects in materials or workmanship under normal use.

Warranty exclusions

• Incorrect installation.
• Improper wiring.
• Unauthorized modifications.
• Physical damage.
• Misuse or negligence.
• Damage caused during DIY assembly.

DIY battery assembly responsibility

Customers purchasing DIY battery products acknowledge that battery assembly requires proper knowledge and safety procedures.

Before assembly, customers must ensure that:

• Battery cells are correctly matched.
• Cells are properly balanced.
• Wiring and connections are installed correctly.
• Safety instructions are followed.

Fench Power is not responsible for damage caused by:

• Incorrect assembly.
• Improper installation.
• Incorrect wiring.
• Failure to follow product instructions.

Battery safety responsibility

Lithium batteries require careful handling. Customers acknowledge potential risks including:

• Electrical shock.
• Fire hazards.
• Incorrect charging risks.
• Battery damage caused by misuse.

Customers agree to operate and install products according to official manuals and safety instructions.

Intellectual property

All website content, including text, images, logos, product descriptions and graphics, belongs to Fench Power or its authorized partners.

Unauthorized copying, reproduction or commercial use is prohibited.

Limitation of liability

To the maximum extent permitted by law, Fench Power shall not be responsible for:

• Damage caused by improper installation.
• Incorrect product usage.
• Unauthorized modifications.
• Losses caused by third-party services.
• Indirect or consequential damages.

Customers are responsible for using products safely and correctly.

Privacy and data protection

Personal information is collected and processed according to our Privacy Policy.

We use customer information only for:

• Order processing.
• Shipping.
• Customer support.
• Website improvement.
• Marketing communication where consent is provided.

We do not sell personal information.

Changes to these terms

Fench Power reserves the right to update these Terms & Conditions at any time.

Updated versions will be published on this page with the effective date.

Contact information

If you have any questions regarding these Terms & Conditions, please contact our customer service team.