Order processing

Orders are normally processed within 1–3 business days after payment confirmation or approval of the agreed account terms.

Shipping locations

We support delivery to many countries and regions, including Europe, North America, Australia and selected parts of Asia.

The available warehouse depends on product availability, order quantity, destination, transport regulations and the customer’s delivery requirements.

If your destination is not available for standard checkout, please contact our customer service team for a manual delivery assessment.

Warehouse delivery times

For B2B orders, delivery time is confirmed according to the selected warehouse, destination postcode and order profile.

Delivery times may be affected by customs clearance, carrier capacity, weather, public holidays and lithium battery transport requirements.

Shipping fees and manual quotation

Shipping fees are not automatically fixed for B2B orders. Our team calculates the freight cost according to:

• Destination postcode and complete delivery address.
• Product type and battery classification.
• Order quantity and total shipment weight.
• Carton, pallet or container dimensions.
• Selected warehouse and transport method.

Order tracking

Once the order has been shipped, tracking information will be sent to the registered customer email address when tracking is available.

Customers may use the carrier’s website to check the shipment status. For pallet, project or multi-warehouse shipments, our team will provide the available delivery information directly.

Customs duties and shipping restrictions

International shipments may be subject to import duties, taxes or customs fees imposed by the destination country. These charges are normally the responsibility of the customer and are not included in the product price or shipping quotation unless otherwise agreed in writing.

Lithium batteries are classified as regulated goods in many regions and must be shipped according to applicable transportation laws, including IATA, IMDG and ADR requirements.

We work with qualified logistics partners to support safe and compliant transportation.

Damaged or lost shipments

If your order arrives damaged, please contact us within 3 days of delivery and provide clear photos or videos of the packaging and products.

For lost shipments, please notify us immediately so that we can contact the carrier, file a claim and review the appropriate replacement or refund solution.

Contact customer service

For a shipping quotation or delivery consultation, please contact our customer service team before confirming your order.