Shipping & Delivery Policy | Fench Power
Customer information

Shipping & Delivery Policy

Clear delivery expectations for business customers ordering LiFePO4 batteries, battery cells, BMS products, accessories and DIY kits from Fench Power.

Last updated: 23 September 2026
At a glance: Shipping costs are calculated from the destination postcode, order details and selected fulfilment location. The final delivery cost and estimated dispatch date are confirmed before your order is accepted.

1. Shipping rates are calculated by postcode

For B2B orders, delivery pricing depends on the destination postcode, parcel or pallet dimensions, total weight, product category and the warehouse selected for fulfilment.

Please send your delivery postcode, full address, product list and required quantities to our customer service team. A member of our team will manually calculate the shipping cost and provide a complete quotation with the estimated delivery window.

Manual quotation service: Shipping rates are confirmed by our customer service team before the order is accepted. This allows us to select the most suitable warehouse and transport method for each business order.

2. Fulfilment from the warehouse best suited to your order

We may fulfil an order from our Poland warehouse or China warehouse. The available option is determined by product availability, order volume, destination and compliance requirements.

Poland warehouse

In-stock dispatch

For products shown as available in Poland, orders are normally delivered within 3–7 business days after dispatch.

Typical delivery: 3–7 days
China warehouse

Address-based estimate

Orders shipped from China require a delivery estimate based on the customer’s full address, order profile and selected transport method.

Timing: confirmed per order

3. Order processing and dispatch

  • We confirm stock, shipping cost and the estimated dispatch date before fulfilment.
  • Orders are dispatched after payment or approved account terms are received and any required order information is complete.
  • For pallet, container or project orders, our sales team will provide a separate delivery schedule.
  • Partial shipments may be proposed when products are held in different warehouses; additional freight charges will be confirmed in advance.

Delivery estimates are business-day estimates. Customs clearance, carrier capacity, weather and other events outside our control can affect the final arrival date.

4. Delivery and receipt

Please provide a complete business delivery address, contact name, telephone number and any access instructions. The customer is responsible for ensuring that the receiving location can accept the shipment.

Inspect cartons and pallets when they arrive. If there is visible damage or a shortage, note it with the carrier and contact us promptly with photos, the delivery note and the order number.

5. Need a project delivery plan?

For repeat purchasing, mixed-SKU orders or larger battery projects, contact our customer service team with your SKU list, quantities, postcode and requested delivery date.

Fench Power Customer Service
We will manually confirm the shipping cost, best warehouse, transport method and delivery window.

bailyn1278@fenchenergy.com →