Last Updated: November 2025
Website: https://fenchpower.com
At FENGCHCELL, we are committed to providing our customers with reliable and efficient shipping for all home energy storage lithium battery products. This Shipping Policy outlines our order processing times, shipping methods, delivery times, and related terms.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Locations
We currently ship to most countries and regions worldwide, including North America, Europe, Australia, and selected parts of Asia.
If your location is not supported at checkout, please contact our customer service team at info@fenchpower.com for assistance.
3. Shipping Methods & Delivery Times
- Standard Shipping: 7–15 business days
- Express Shipping (where available): 3–7 business days
- Delivery times may vary depending on destination, customs clearance, and carrier delays.
Note: Due to the nature of lithium batteries, some regions may have specific transport regulations that affect shipping times.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available for certain products or promotions, which will be clearly stated on the product page.
5. Order Tracking
Once your order has been shipped, a tracking number will be sent to your registered email.
You can track your order status at any time through the carrier’s website or via your FENGCHCELL account dashboard.
6. Customs Duties & Taxes
International shipments may be subject to import duties, taxes, or customs fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Damaged or Lost Packages
If your order arrives damaged, please contact us within 7 days of delivery with photo evidence.
For lost shipments, please notify us immediately so we can file a claim with the carrier and arrange a replacement or refund.
8. Shipping Restrictions
Due to regulatory requirements, lithium batteries are classified as hazardous materials and must be shipped according to international transportation laws (IATA, IMDG, ADR).
We work with certified logistics partners to ensure safe and compliant shipping.
9. Contact Us
If you have any questions regarding your shipment or need assistance with your order, please contact us:
📧 Email: info@fenchpower.com
🌐 Website: https://fenchpower.com
FENGCHCELL — Powering Homes with Safe, Reliable Energy Storage.